Solutions for Defusing Challenging Angry Parents for Teachers, Schools & Non-Profit Organizations

November 182009

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1. Thank the parents for their shared interest in the student.
2. How to hear the parents complaints.
3. Validate their Feelings.
4. Discuss choices and options for the well being of the student.
5. How to use this approach to retain students and grow your organization.

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Testimonial-”Super Presenter — Great Info & Sense of Humor”-Dr. Colin S

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Duration : 0:7:26


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One Response

  1. txmonkey Says:

    Wow, a video which …
    Wow, a video which actually gives the male psyche some “validation.” Thanks for posting.

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